It has been a week since our family met with you about a number of issues pertaining to Dad’s current care. I wanted you to know how grateful we all are for the time that you spent with us in answering our questions and in problem-solving to find ways to help Dad through his current health difficulties. It was useful for us to understand our options as we plan the most appropriate care for our parents in their final days. You were patient and thorough with us and we are grateful.
I also want to go beyond the thank you for the meeting to let you know that we are very grateful for what Heaton Woods has given to our parents. Heaton Woods has become a big family for them and they often express to us their gratefulness for the generous and caring staff. When they entered, several years ago it was difficult to envision that they would make such an easy transition from independent living to assisted living; it is a credit to all of you for being able to assimilate two such independent-minded individuals.
This environment gives a resident their own space and privacy yet gives them the comfort that someone is always there for them when or if they need help. I have seen my family member smile more and get back her humor. Though you hear “boy, this is a long hallway” the smile is knowing she can now walk that distance and actually laugh about it. With the level of care staff provide with my loved one, they have been able to improve and maintain a more comfortable level of health. I love meeting and speaking with other residents there. Amazing staff, amazing residents.
From the beginning, my interaction with the people at Ethan Allen Residence was different than other similar residences. I felt like the people there really cared about what happened to my parents, even before we knew that they would be moving into Ethan Allen. We talked many times about a variety of options. They provided their expertise freely, and it was incredibly helpful. When my parents finally moved in, everyone went (and continues to go) out of their way to make both my mom and dad feel uniquely welcome and comfortable. From paint colors, to room decorations and set up, to special activities — even meals and snacks — the staff at Ethan Allen have remained flexible, caring, and accommodating to ensure that my parents are as happy and independent as possible.
The staff have gone out of their way to keep my mom active and engaged, finding activities that are appropriate for her, while allowing my dad to be more reserved. There is no “one size” for all – each resident is treated uniquely, with tremendous respect and kindness.
It is clear that your staff and administration strive hard to create a safe, homelike and comfortable environment for residents. The home, its furnishings and program offerings are exemplary, as is the emphasis on gardening and eating fresh local foods. I was particularly impressed with Ethan Allen’s participation in the Helping and Nurturing Diverse Seniors and Vermont Community Garden Network joint program. Equally beneficial for residents are the diverse program offerings: walking, yard games, drumming, creating, classical music, poetry and spiritual offerings. The program is clearly designed to nurture the whole person and as such I believe it is a model for residential care.
My mother has lived at Ethan Allen for almost one year. She moved there after living at two other facilities, following an incident that required a facility and staff that can offer total care. Anyone reading this is aware that the long term care system in our state has challenges. The acceptance process at Ethan Allen was detailed, thorough and professional. The Wellness staff promised the ability to care for my mother and provide her with a better quality of life. They have delivered on that promise, and then some. The philosophies and care direction at Ethan Allen have been important in making us feel like mom is not at a hospital-like institution, but rather being cared for in a more intimate home environment. They have taken the time to learn about her as a person; her likes and dislikes; and they strive to make the years that she has left as happy as possible. The ratio of care providers to residents is great and assistance is provided swiftly when necessary. The food at Ethan Allen is simple, nutritious and organic. The activities and events have made my mother feel included and are modified as needed due to her physical and mental challenges. They include music therapy, art and exercise classes, as well as daily second cup conversations over coffee. If you are exploring potential options for a parent or loved one in an assisted living facility or long-term care facility, do yourself the benefit of contacting EAR. I know my mother’s story is not unique, and I would be happy to share the factors involved in making our decision for my mother.
Every day I breathe a sigh of relief that my mother can call the Ethan Allen Residence her home. It has a true sense of community, both among the residents, and for families and friends coming and going. From the leadership to the kitchen, to the creative programming, to the attitude of every member of the staff, this is a senior residence where a positive, empowering, philosophy of wellness, love, and meeting the needs of each individual pervades the atmosphere. You know it as soon as you step in the front door. We are so grateful for what this center has meant to our family!
My mom has lived at Ethan Allen for two years. She moved in during a family crisis. The day she moved in, the Wellness Director found she didn’t need oxygen. She had been on oxygen for 13 years. This gave her back a freedom she’d longed for. She used to say she felt like a dog on a chain. My mom lived alone, and while she had lots of help from family, she had few visitors. Now she considers Ethan Allen her home. She’s happy and would not go back to living alone. She has friends, and caring staff who give her lots of hugs and kisses. She is surrounded by love. She has independence, yet gets the help she needs to greet each day with a fresh start. She is encouraged to participate in life. She loves the meals, music, games, and art. She stayed overnight with a friend last summer, and when she returned to Ethan Allen, she hurried to hug her roommate. Her roommate asked,“Was it fun?” Mom said,”Yes, but it’s good to be home.” I visit my mom a lot. I’m getting to connect with her, to know her in new ways. These are truly golden years for the two of us. Thank you, Ethan Allen, from the bottom of my heart.
I write to recommend Ethan Allen Residence to any who are seeking compassionate, comprehensive care for a loved one. My mother is completing her first year as a resident, and it has been a great experience. Despite her long-standing fears about leaving her home, she is happy there, and so are we, her children. Ethan Allen’s small number of residents and thoughtful quality of care promote a peaceful atmosphere. Opportunities to garden, to socialize, and to participate in activities and outings are provided regularly to all. The food is not only healthy but good. Each staff member I have communicated with has impressed me with their professionalism and their devotion to making sure the residents are properly cared for. Also noteworthy is the ability of the staff to handle and diffuse difficult situations among people of varying abilities, showing respect and kindness to all. At all times, resident care, delivered with a smile, is the hallmark of Ethan Allen Residence.
10 Heaton St